Privacy Policy

Version: May 22, 2026

This Privacy Policy explains how LLC “Cool Gadget” collects, uses, stores, shares, and otherwise processes personal data through coolgadget.ge / neewer.ge, customer accounts, checkout, delivery, customer support, and related services.

1. Data Controller

Controller: LLC “Cool Gadget”

Identification Code: 406489303

Address: 36 Ksani Street, Tbilisi, Georgia

Email: sales@coolgadget.ge

Phone: +995 555 533 643

2. What Data We Collect

  • Identity and contact data: name, surname, phone number, email address.
  • Order data: ordered items, quantities, billing and delivery address, order number, order status, and fulfilment details.
  • Account data: profile details, account history, login-related data, and saved preferences where applicable.
  • Technical data: IP address, browser type, device information, cookies, and usage-related technical logs.
  • Communication data: support messages, complaints, warranty requests, return requests, and related correspondence.

3. Why We Process Data

  • to register and manage customer accounts;
  • to receive, verify, process, and fulfil orders;
  • to organize delivery and communicate order status;
  • to provide customer service, warranty support, returns, and complaint handling;
  • to prevent fraud, abuse, and security incidents;
  • to comply with accounting, tax, consumer, and other legal obligations;
  • to send lawful service or marketing communications where a valid legal basis exists.

4. Legal Bases for Processing

We process personal data only where at least one lawful basis applies, including:

  • your consent;
  • performance of a contract or steps prior to entering into a contract;
  • compliance with a legal obligation;
  • our legitimate interests, where those interests do not override your fundamental rights and freedoms.

5. Who May Receive Data

We share personal data only where necessary for service delivery, legal compliance, or protection of rights. Recipients may include:

  • payment service providers and acquiring banks;
  • OTP or verification service providers, including verify.ge;
  • SMS communication providers, including sender.ge;
  • courier and logistics partners;
  • hosting, email, technical support, analytics, and website infrastructure providers;
  • public authorities or regulators where disclosure is required by law.

6. Payment Data

Card and payment transactions are handled through authorized payment providers. We do not intentionally store full payment card details in our own systems unless this is strictly required by law or by the technical architecture of an approved payment provider.

7. Cookies and Similar Technologies

We use essential cookies to operate the website. We may also use functional or analytics cookies to improve site performance, usability, and diagnostics. If additional categories of cookies are introduced later, this Policy and any related notice or consent mechanism will be updated accordingly.

8. Retention

We retain personal data only for as long as necessary for the purposes described above, including contractual, accounting, tax, warranty, dispute-resolution, fraud-prevention, and compliance purposes. Different categories of data may be retained for different periods depending on the applicable legal or operational need.

9. Data Subject Rights

Subject to applicable law, you may have the right to:

  • request information about your personal data processed by us;
  • request correction, updating, supplementation, blocking, deletion, or destruction of data where lawful grounds exist;
  • withdraw consent where processing is based on consent;
  • object to certain processing where the law allows;
  • apply to the Personal Data Protection Service, a court, and/or another competent body as provided by Georgian law.

10. Security

We use appropriate organizational and technical measures to protect personal data against unlawful or accidental destruction, loss, alteration, unauthorized disclosure, or unauthorized access. Access to customer data is limited to persons who need it for legitimate business or legal purposes.

11. Minors

Our services are not intended for persons under 18 years of age. If we become aware that personal data has been submitted by a minor in violation of applicable rules, we may remove or restrict such data where appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. The latest version will be published on this page with the updated effective date.

13. Contact

If you have questions about this Privacy Policy or about your personal data, please contact us at sales@coolgadget.ge or +995 555 533 643.