Show sidebar

Shipping & Delivery

How long does delivery take within Tbilisi?

Orders within Tbilisi are typically delivered within 1–3 business days. You will receive an SMS or email notification when your order is dispatched and when it arrives at the delivery point.

Do you deliver to other cities in Georgia?

Yes, we deliver across Georgia. Deliveries outside Tbilisi usually take 2–5 business days depending on your location. Shipping costs vary by region and order weight — you can see the exact cost at checkout.

How much does shipping cost?

Shipping fees are calculated based on the weight of your order and your delivery address. The exact shipping cost is displayed at checkout before you complete your purchase. We offer competitive rates through our trusted courier partners.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use the “Track Your Order” page on our website to check the real-time status of your delivery.

What happens if I’m not available during delivery?

If you are not available at the delivery address, the courier will attempt to contact you by phone. If delivery cannot be completed, the package will be held at the nearest pickup point, and you will be notified with instructions on how to collect it.

Orders & Payment

What payment methods do you accept?

We accept bank transfers and other payment methods available at checkout. All transactions are processed securely. Detailed payment instructions are provided during the checkout process.

Can I change or cancel my order after placing it?

If your order has not yet been shipped, you can request changes or cancellation by contacting us at sales@coolgadget.ge or calling +995 555 533 643. Once the order is dispatched, cancellation is no longer possible, but you may return it after delivery.

How do I know my order was confirmed?

After placing your order, you will receive an order confirmation email with your order number and details. If you created an account, you can also view your order status in the “My Account” section on our website.

Is it safe to shop on CoolGadget.ge?

Absolutely. Our website uses secure HTTPS encryption to protect your personal data. We are an officially registered company (CoolGadget LLC, ID: 406489303) based in Tbilisi, Georgia, and we only sell authentic, officially distributed products.

Can I place an order by phone?

Yes, you can place an order by calling us at +995 555 533 643 during business hours (Monday–Saturday, 10:00–19:00). Our team will help you select products and complete your order.

Returns & Warranty

What is your return policy?

You may return unused products in their original packaging within 14 days of delivery. Items must be in the same condition as received, with all accessories and documentation included. To initiate a return, contact us at sales@coolgadget.ge.

Do your products come with a warranty?

Yes, all products sold on CoolGadget.ge come with an official manufacturer warranty. The warranty period varies by product and brand — typically 12 months. Warranty details are included with each product description and in the documentation that comes with your purchase.

What should I do if I receive a defective product?

If you receive a defective or damaged product, please contact us within 48 hours at sales@coolgadget.ge with your order number and photos of the issue. We will arrange a replacement or refund as quickly as possible.

How long does a refund take?

Once we receive and inspect the returned product, refunds are processed within 5–10 business days. The refund will be issued to your original payment method. You will receive an email confirmation when the refund is processed.

Can I exchange a product for a different model?

Yes, exchanges are possible within 14 days of delivery, provided the product is unused and in its original packaging. Contact us at sales@coolgadget.ge to arrange an exchange. If there is a price difference, it will be adjusted accordingly.

Account & Support

How can I contact customer support?

You can reach us via email at sales@coolgadget.ge, by phone at +995 555 533 643 (Monday–Saturday, 10:00–19:00), or through our social media channels on Facebook and Instagram (@coolgadgetge). We aim to respond to all inquiries within 24 hours.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, view order history, and enjoy a faster checkout experience for future purchases.

Are all products on CoolGadget.ge authentic?

Yes, we are an authorized distributor for all the brands we carry, including KODAK, XPPen, NEEWER, GIIKER, Boox, and more. Every product is 100% genuine and sourced directly from official distribution channels.

Can I visit your physical store?

Yes! You are welcome to visit us at 36 Ksnis St., Tbilisi, Georgia, 0160. Our working hours are Monday–Saturday, 10:00–19:00. You can view and test products in person before purchasing.

Do you offer bulk or corporate orders?

Yes, we offer special pricing for bulk and corporate orders. Whether you need equipment for your office, studio, or event, contact us at sales@coolgadget.ge with your requirements and we will provide a custom quote.